It’s been almost a month now, Google’s latest Pixel 3 and 3 XL phones are on the streets and some users just like the feel of the frosted glass back and don’t want to ruin their experience with a screen protector. But a case and screen protector might be prudent as numerous reports over the internet say that Google can’t fix their broken Pixels.

If you happen to be one of those users, you better think twice because breaking the back or the front of panel of your Pixel 3 or 3 XL would result in weeks or even months in a limbo before Google can take care of the broken handset. Even Google’s uBreakiFix partners that service its phones doesn’t seem to be of anyone’s help either as the firm says it doesn’t know when the spare parts will arrive. As of now, it can only get a hold of the battery.

Some owners on Reddit say they have to wait a month before uBreakiFix can accept their phone for repairs, which is downright disappointing because, after all, you buy a premium flagship phone with virtually non-existent out-of-warranty customer support.

However, if you are having issues that are covered by the warranty, Google will gladly help you with that.

Source 1 | Source 2

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