One way for companies to stand well in the business and financial industry is by adhering to business communications and legal discovery obligations. Now that more and more people are into using mobile devices to perform employee-client-related transactions, monitoring their activities is of utmost priority. The US and the EU’s finance regulatory bodies urge the public sector and other companies in the financial industry to monitor SMS and call for compliance with Public Records Law.
While this may be necessary for more credible business transactions, the task to monitor text messages and to archive calls is arduous. Mobile archiving can be complex. Businesses are having different mobile carriers, and phone models will need an archiving application that can cover data retention requirements. The bad news is that there is no universal solution to this. But on the bright side, options for mobile archiving for different devices are available.
Here are the three best solutions you can choose from:
The over-the-top mobile archiving option is advised for businesses with BYOD policies and lots of employees using various mobile devices, including iOS and Android devices. By offering a messaging app that automatically records any messages sent through the app while guaranteeing that any private messages sent using other messaging apps remain private, these applications effectively introduce a “phone within a phone.”
Mobile Archiving Agent
Another mobile phone application that records communications data in the device is a mobile archiving agent. The archiving agent monitors communications instead of sending them, which is the fundamental distinction between it and the over-the-top program. People can use the phone’s built-in messaging app to send messages discreetly while the archiving agent records all of the messages transmitted over the phone, or they can keep SMS, MMS, and voice conversations through the OTT app. However, mobile archiving agents won’t function on iOS devices since they prioritize data privacy and prevent third-party apps from recording text messages transmitted through iMessage.
The messages are directly acquired from the carrier’s network using in-network capture. Since they merely need to sign up for the carrier’s service, the employees don’t even need to use an application to record the chat. Like the mobile archiving agent, workers can carry out their tasks uninterrupted. The fact that In-Network Capture supports iOS, Android, and older devices give it an edge over the archiving agent.
Companies must decide what archiving solution to use depending on their devices, the size of their business, and their monitoring budget. Like the TeleMessage mobile archiver, the communications are safely and dependably stored on servers or sent to the vendor of your choice for archiving data storage. It records mobile content from business or BYOD mobile phones, such as SMS, MMS, Calls, WhatsApp, and WeChat calls and chats.
Learn more about the pros and cons of these mobile archiving solutions through this infographic by TeleMessage.